Refund & Exchange Policy

RETURN & REFUND POLICY APPLIES TO FULL PRICED ITEMS ONLY

We offer a 14-day return policy on full-priced items, this includes our 10% first order discount. You’ll have 14 days from the date you receive your order to request a return.

To qualify, items must be:

• Unworn and unused
• In original condition, with tags attached
• Returned in the original packaging, including the barcode sticker
• Accompanied by your receipt or proof of purchase

Returns without original packaging cannot be accepted.
Once your return is received, please allow up to 5 business days for processing.
Please note: Duties, taxes, and shipping costs are non-refundable.

To initiate a return, click the link below:
https://millionvoicesapparel.com/community/returns/

or

login via the website.  From there select "Request return" on the product you wish to return and follow the prompts.

Returns should be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  enquiry@millionvoicesapparel.com. 

 

FAULTY OR INCORRECT ITEMS

If you’ve received a faulty or incorrect item, please reach out to our team at enquiry@millionvoicesapparel.com. Be sure to include your order number, photos, and a brief description of the issue so we can resolve it as quickly as possible.

Please note:
Items damaged due to misuse, abnormal wear, or incorrect washing will not be eligible for refund, exchange, or repair. In line with Australian Consumer Law, we may request reasonable proof before a resolution can be offered.

Once we’ve reviewed your case, we’ll provide the next steps on how to return the item.

 

EXCEPTIONS / NON-REFUNDABLE ITEMS

Please note the following regarding discounted items:

• All sale items are final.  These items are not eligible for return, exchange, or refund.
• Orders placed with a discount code can be returned for exchange or store credit only.
• We are unable to offer refunds or price adjustments on full-price purchases made prior to a sale, should those items later be discounted.

 

EXCHANGES

Only FULL PRICED items can be exchanged within 14 days of the purchase date.

Ship the item/s for exchange back to us;

SALES & PROMOTIONAL ITEMS POLICY

All sale items are final and cannot be returned, exchanged, or refunded.

If your order included a free gift, and you choose to return your items for a refund, the gift must also be returned.
However, if you're returning for store credit or an exchange, you’re welcome to keep the gift.

If you have questions or believe you've received a faulty or incorrect promotional item, please contact our team at enquiry@millionvoicesapparel.com. — we’ve got your back.

AFTERPAY RETURNS FOR EXCHANGE

If you purchased using Afterpay, you can return your item(s) within 14 days of your original purchase for a size exchange.

Please note:

• Returns may take up to 5 business days to process once received.
• Sale items and those purchased with a discount code are not eligible for refund.
• You can return one or multiple items for exchange.

Be sure to keep up with your Afterpay payments while your return is in transit, as Afterpay may charge late fees for overdue payments.

If your Afterpay contract is cancelled or amended, a $10 fee will apply.

For any questions or help with your return, reach out to our team at enquiry@millionvoicesapparel.com.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiry@millionvoicesapparel.com.